CLIENT SERVICING

• Understanding Client Needs: Researching and comprehending the client’s requirements, expectations, and goals while gaining insights into their industry, competitors, and target audience.
• Communication: Serving as the primary point of contact between the client and the organization, ensuring clear and open channels to address questions, concerns, and feedback promptly.
• Account Management: Overseeing client accounts, including contracts, invoices, and project timelines, to ensure deliverables are met within deadlines and budget.
• Client Onboarding: Guiding new clients through the organization’s processes, setting expectations, and providing an overview of available services or products.
• Relationship Building: Fostering strong, trust-based relationships with clients through regular check-ins to assess satisfaction and identify improvement opportunities.
• Problem Solving: Addressing client issues swiftly and effectively, collaborating with internal teams to resolve problems to the client’s satisfaction.
• Cross-selling and Up-selling: Identifying opportunities to offer additional services or products that align with client needs, boosting revenue and strengthening relationships.
• Reporting and Analytics: Delivering regular performance reports and updates to clients, using data and analytics to showcase the value provided.
• Feedback Collection: Gathering client feedback and sharing it with relevant teams for continuous improvement, acting on insights to enhance service quality.
• Client Retention: Focusing on retaining clients by ensuring satisfaction, addressing concerns, and proactively offering solutions tailored to their evolving needs.
• Market Research: Keeping up with industry trends, competitors, and market dynamics, and sharing actionable insights with clients to support informed decision-making.
• Documentation: Maintaining thorough records of client interactions, contracts, and project details for reference and compliance.
• Conflict Resolution: Professionally and diplomatically managing conflicts or disputes between the organization and the client.
• Client Education: Equipping clients with resources and information to better understand services or products and maximize their benefits.

Overall, the role of a client servicing professional is to act as a liaison between the client and the organization, ensuring a positive client experience and helping the organization achieve its business goals through client satisfaction and retention.

• Job Category: Sales
• Job Type: Full Time
• Job Location: Mumbai